At UST Cricket, we are committed to delivering your orders promptly and securely. Below is everything you need to know about our delivery process:
1. Delivery Timeframes
We strive to ensure that you receive your products as quickly as possible. Our delivery times are as follows:
- Standard Delivery: Typically, orders are delivered within 0-7 days from the date of dispatch.
- Select Items: For certain products, the delivery timeframe may be between 7-14 days. These items are usually custom-made or require additional handling time.
2. Order Processing
- Once your order is placed, it will be processed within [1-2 business days].
- You will receive a confirmation email with your order details and an estimated delivery date.
3. Shipping Methods
We offer reliable shipping options to ensure your products arrive safely. The shipping carrier and method will depend on your location and the size of your order.
4. Worldwide Shipping
We offer worldwide shipping, so no matter where you are, UST Cricket will deliver to your doorstep. Please note that delivery times may vary depending on your location.
5. Tracking Your Order
- Once your order is dispatched, you will receive an email with a tracking number.
- You can track your package through our shipping partner’s website or directly through the link provided in the email.
6. Delivery Charges
- Delivery charges are calculated at checkout based on the shipping destination and the weight/size of your order.
- Occasionally, we offer free shipping promotions, so keep an eye out for these deals!
7. Delays and Issues
While we aim to deliver within the specified timeframes, there may be delays due to factors beyond our control, such as customs clearance or unforeseen events.
- If your order is delayed, we will notify you via email.
- For any delivery issues or inquiries, please contact our customer service team at support@ustcricket.com or +91 8860731757.
8. Receiving Your Order
- Please ensure someone is available at the delivery address to receive the package.
- If no one is available, the courier may leave a card with instructions on how to collect your package or arrange a redelivery.
9. Incorrect or Damaged Items
- If you receive an incorrect or damaged item, please contact us immediately at support@ustcricket.com or +91 8860731757.
- We will arrange for a replacement or refund if the problem is accepted by the customer support department.
10. Contact Us
If you have any questions or concerns regarding your delivery, feel free to reach out to us:
- Email: cricketust@gmail.com
- Phone: 011-23824485
INTERNATIONAL SHIPPING
- Global Coverage:
- We proudly deliver to most countries worldwide, ensuring that our products reach your doorstep no matter where you are located. For specific details regarding your location, please check our shipping availability at checkout to confirm that we can serve you.
- Processing Time:
- Orders are carefully processed within a standard timeframe of 2-3 business days for international shipments, ensuring that each package is prepared with the utmost attention to detail and accuracy before being dispatched to its destination.
- Delivery Timeframe:
- Delivery times vary depending on the destination, typically ranging between 7-15 business days for domestic shipments. International deliveries may take longer, sometimes extending to 21-28 business days or more, especially during peak seasons. Delays may occur due to various factors such as customs clearance processes, local courier operations, and unforeseen circumstances like weather disruptions.
- Shipping Charges:
- Calculated at checkout based on the weight, size, and destination of the package.
- Customs & Duties:
- Import duties, taxes, or customs fees are the responsibility of the recipient and may vary by country.
- Tracking Your Order:
- Tracking details are provided post-dispatch for real-time updates on your shipment.
- Important Notes:
- Ensure the delivery address is accurate to avoid delays. For questions about customs, consult your local authorities.
- Contact Us
- If you have any questions or concerns regarding your delivery, feel free to reach out to us:
- Email: cricketust@gmail.com
- Phone: 011-23824485